For in-stock umbrellas, we may accept returns within 14 days of delivery only if the item is unused, in original packaging, and in resellable condition. Customers are responsible for return shipping, and a 10% restocking fee applies. To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with protective sleeve, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return or ask any questions, you can contact us at sales@rvn-ind.com. 

If your return is accepted, we’ll let you know how to return your item. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We do not offer exchanges for custom orders. In-stock exchanges may be considered depending on availability — contact us first.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@rvn-ind.com.